Refund & Cancellation Policy
Effective October 2, 2026
Refund & Cancellation Policy
Version 2.0 · Effective October 2, 2026 · Last updated October 2, 2026
This policy explains how billing, cancellation, refunds and delivery work for GrowingWhale subscriptions sold by Shopinzip Inc, 222 Highview Drive, Clifton, NJ 07013, USA. It summarizes Section 5 of our Terms of Service; if they differ, the Terms control.
1. What you buy and how it's delivered
- GrowingWhale is online software. We sell no physical goods and ship nothing.
- Your account is available immediately after you sign up or pay, at studio.growingwhale.ai. We email a receipt for every payment.
- If you can't access a paid plan after paying, contact us and we will fix it or refund that payment.
2. Prices and billing
- Prices are shown in US dollars on our pricing page, before taxes.
- Paid plans are billed monthly or annually in advance and renew automatically until you cancel.
- For annual plans, we email a reminder 15 to 45 days before renewal with the price and how to cancel.
- We give at least 30 days' notice before a price change applies to your subscription.
- Usage charges (such as text messages, phone numbers and AI usage above plan limits) are billed at the rates shown in the app.
- Payments are processed by Stripe, a PCI DSS Level 1 certified payment provider, over secure HTTPS. We don't store your full card number.
3. Free plans and trials
Free plans are never charged. A trial becomes a paid plan only if you have added payment details and we have told you the date and price beforehand. Cancel before the trial ends to avoid any charge.
4. Cancellation
- Cancel anytime in your account settings, or by emailing hello@growingwhale.com from your account email.
- Cancellation takes effect at the end of your current billing period. You keep access until then and are not charged again.
- After your plan ends, you have 30 days to export your data.
5. Refunds
| Situation | Refund |
|---|---|
| First annual subscription cancelled within 14 days of purchase (once per business) | Full refund |
| Duplicate or incorrect charge | Full refund of the incorrect amount |
| Paid plan not delivered (Section 1) | Full refund of that payment |
| We end your subscription without cause, or a platform change removes a core feature of your paid plan | Refund of prepaid fees for the unused period |
| Monthly plans, renewals, partial periods, unused features or downgrades | No refund |
| Usage charges | No refund |
Refunds go back to your original payment method. Banks usually take 5 to 10 business days to show them.
6. Billing questions and disputes
- Contact us within 30 days of a charge you believe is wrong. We aim to reply within 2 business days.
- Please contact us before disputing a charge with your bank. Most billing issues are fixed faster that way.
- If you dispute a charge you authorized, we may suspend your account until it's resolved.
7. Returns
We sell no physical goods, so there is nothing to return.
8. Payments to businesses that use GrowingWhale
If you paid a business that uses GrowingWhale for its invoices, payment links or booking deposits, that business is the seller and its own refund policy applies. Contact the business directly.
9. Contact
- Email: hello@growingwhale.com
- Phone: +1 (585) 662-7707
- Mail: Shopinzip Inc, 222 Highview Drive, Clifton, NJ 07013, USA